The London Borough of Lambeth is the latest authority in the capital to take advantage of the quality and consistency provided by Barbour Logic’s intelligent correspondence technologies. The company is now working with more than half of the local authorities in London.
“This marks a significant milestone for Barbour Logic,” says Managing Director, Fiona Deans. “Efficiently delivering excellent customer service is vital for all local authorities, especially where the sheer volume of enforcement correspondence can create serious issues and administrative bottlenecks. Seventeen London councils are now using our solutions to improve the effectiveness of their back-office operations. This represents a real endorsement for our automated correspondence and self-serve solutions.”
Barbour Logic’s Response Master is now being used by The London Borough of Lambeth to create reply letters for drivers who have contacted the authority about Penalty Charge Notices they have received. The award-winning system uses advanced decision-making intelligence to create consistently accurate letters efficiently and easily. Benefitting from plain-English Clarity accreditation, the system takes full account of PCN regulations, specific council policies and the wide range of questions and explanations raised by motorists.
No fewer than 10 of Barbour Logic’s 17 customers in the capital are now using its Self-Serve solution. The London Boroughs of Havering and Lewisham are the latest to adopt this intelligent and interactive self-serve platform. The system is easily customised to meet the specific needs of a local authority and enables motorists to obtain accurate online answers to their PCN queries. Significantly, it not only provides an immediate response 24/7, but also reduces the volume of correspondence and minimises repeat interactions by clarifying the evidence required for specific challenges.
Jason Barbour, the founder and Product Director of Barbour Logic says the success and popularity of Response Master and Self-Serve demonstrate the value of progressive and intelligence-led solutions for delivering service and productivity improvements. “In just ten years, we’ve helped authorities all over the country to transform the efficiency of their back-office operations. As the pioneer in the field of intelligent correspondence, it is very gratifying to know that we are making such a difference for so many of the local authorities in the country’s largest and most densely populated metropolitan area.”