Barbour Logic launches Response Master Self-Serve

Parking Review: 02 May 2015 Parking correspondence software developer Barbour Logic launched a customer-facing version of its Response Master system at Parkex. Response Master Self-Serve enables drivers to query penalty charge notices (PCNs) online before deciding whether or not to make representations to the local authority. Self-Serve uses a similar approach to the Response Master[…]

West Midlands council impressed with Barbour Logic system

Parking Review: 25th July 2014 Wolverhampton City Council has renewed its subscription to the Response Master parking correspondence system from Barbour Logic. The West Midlands council started using Response Master in May 2013 and parking manager Denise Eccleston has been impressed with improvements in the accuracy and efficiency of its letter writing operation. “The system[…]

Tunbridge Wells adopts Barbour Logic Response Master letter writing software

Parking Review: 27th February 2014 Tunbridge Wells Borough Council is now using Barbour Logic’s parking correspondence system Response Master to generate consistent letters to the public. Tunbridge Wells is the third Kent local authority to adopt the letter writing software, which is also used in Sevenoaks and Ashford. Tunbridge Wells’ parking manager Rosemarie Bennett said[…]

NE Lincs clear correspondence backlog – Response Master made difference in less than month

Parking Review: 30th January 2014 The notice processing team at North East Lincolnshire Council is now using Barbour Logic’s Response Master letter-generating system to answer correspondence relating to parking penalties. Response Master was introduced after a backlog of motorists’ challenges built up last year. In June 2013 one of the team’s four notice-processing officers left.[…]