Parking correspondence software developer Barbour Logic launched a customer-facing version of its Response Master system at Parkex. Self-Serve enables drivers to query penalty charge notices (PCNs) online before deciding whether or not to make representations to the local authority.
Self-Serve uses a similar approach to the Response Master correspondence system, which generates bespoke letters responding to drivers’ letters which address issues raised by drawing on a database built on a council’s own parking policies.