Parking Review: 02 May 2015
Parking correspondence software developer Barbour Logic launched a customer-facing version of its Response Master system at Parkex. Response Master Self-Serve enables drivers to query penalty charge notices (PCNs) online before deciding whether or not to make representations to the local authority.
Self-Serve uses a similar approach to the Response Master correspondence system, which generates bespoke letters responding to drivers’ letters which address issues raised by drawing on a database built on a council’s own parking policies.
Response Master developer Jason Barbour said: “Self-Serve enables motorists to ask questions and receive answers drawn from the policy database. The system is interactive and learns from users. Drivers can engage with it via computer, tablet or smartphone.”