Bromley and Bexley first councils to offer drivers Self-Serve

29 Sep 15

An online interactive guidance facility to help motorists with their parking appeals has gone live in two south London boroughs. The shared Bromley and Bexley Parking Service is ‘beta-testing’ the system, which has been developed by Barbour Logic.

Response Master penalty charge notice (PCN) to know in advance the likely outcome of their appeal with a full explanation. Where appropriate, it also explains the type of evidence required to consider an appeal further.

Ben Stephens, head of parking services, said: “We have always encouraged motorists who feel hard done by to appeal. This innovative new system is designed and intended to assist those motorists contemplating doing so arrive at their decision in a more fully informed manner.”

Jason Barbour, managing director of Barbour Logic, added: “The interactive system learns from users, understands parking and knows the councils’ policies. Which means motorists can get on-the-spot answers and advice, saving them time and stress. This is the most significant change yet in the way councils deal with PCN appeals and it demonstrates how the Parking Service for Bromley and Bexley is open and transparent.”

The London Boroughs of Bromley and Bexley merged their parking service sections to form a shared service on 1 April 2013. All PCN processing and operational management for both boroughs is undertaken at the Bromley office.

The councils receive approximately 23,000 and 12,000 appeals a year, respectively. Motorists have been able to appeal online against penalties issued in these boroughs for a number of years.