Nottingham City Council is now using specialist correspondence IT to answer representations and enquiries from motorists.
25 Nov 15
The council started using Barbour Logic’s Response Master system earlier this year. The system enabled the council to clear a backlog of around 1,200 letters and is now credited with enabling its back office team to answer twice the number of letters.
Nottingham’s processing and enforcement manager Celia Jenkins said: “Response Master has made our lives a lot easier. We respond to every part of our customers’ letters and are particular about getting things right, so we like the fact that it’s tailor-made for us.”
Each installation of the Response Master system is tailored to reflect the client local authority’s specific parking policies. Jenkins said it took just one day to configure the system’s existing 650 policy settings to the council’s requirements. Several specific policy settings were created for Nottingham, including new ones for a pedestrian ‘clear zone’ in the town centre, temporary traffic orders for line-painting operations, marathons and Royal visits.
“The team at Barbour Logic is very responsive,” she said. “We send them a request by email, and within half-a-day the new custom paragraph is up and running on the system.”