It is now ten years since Barbour Logic introduced its ground-breaking correspondence technology to help local authorities reduce risk, ensure consistency and improve efficiencies in answering queries from motorists who have received a Penalty Charge Notice. The company is marking the milestone with special celebrations on its stand at this year’s Parkex.
13 Feb 17
It will be highlighting the very latest developments with its Response Master system as well as RM Self-Serve the company’s interactive on line guidance for motorists with PCN queries.
Response Master has created well over 2 million letters to drivers over the past decade, with every letter reflecting specific Council policies as well as all regulations governing PCNprocessing and progression. Today, more than 1 in every 5 responses from local authorities to challenges from motorists are generated and sent by the system. The clear, accurate and concise wording of Response Master is helping to secure prompter resolutions and payments without the risk of avoidable administrative delays and inconsistencies.
Since its launch just two years ago, the RM Self-Serve solution has also proved to be an invaluable demand management tool for an increasing number of local authorities. The interactive platform enables a motorist to engage quickly and conveniently with an authority by simply using their computer, tablet or smartphone. And, as the company lines up for Parkex, around 0.25million motorists have already used the platform to secure immediate answers to their queries – with the system providing a user-specific response every two and a half minutes.