Solutions for answering queries from the public more efficiently, correctly and helpfully.

winners of four innovation awards

we specialise in solutions that answer queries from drivers about Penalty Charge Notices

tried and trusted

by over 60 councils and contractors, including 42% of London councils

solutions

our specialist solutions answer queries from drivers about Penalty Charge Notices
Response Master

Used by back-office correspondence teams to create reply letters to drivers about Penalty Charge Notices.

benefits
+ Increased productivity for correspondence teams.
+ Unequalled letter quality – plain-English accredited.
+ Consistently correct letter content and decisions.

features
+ Unique decision-making intelligence.
+ Creates millions of different letters.
+ Your policies (780, eg on leniency) applied automatically.
+ Excellent adjudication track record.
+ Just one day of your time to set up.

awards
+ Winner of three innovation awards.

Contact us for a demo or quote.

RM Self-Serve

Used by drivers to query their Penalty Charge Notices online, 24/7.


benefits
+ Reduced PCN correspondence.
+ Increased back-office efficiency.
+ Improved driver satisfaction.

features
+ Answers queries on the spot/requests specific evidence to upload.
+ Interactive and learns from users.
+ Informative reports.
+ Accessible from computer, tablet, phone.
+ Just one day of your time to set up.

awards
+ Winner – 2016 Intelligent Parking Award.

Contact us for a demo or quote.

testimonials

customers

tried and trusted by 60+ councils nationwide, including 42% of those in London

management team

a wealth of experience and specialist knowledge
Jason Barbour
Jason Barbour
Managing Director
Jason is one of the founders of Barbour Logic. He is a pioneer of intelligent systems that answer queries from the public more efficiently, correctly and helpfully.
Patrick Barbour
Patrick Barbour
Director
Patrick was chairman of two public companies, Barbour Index plc and Microgen plc. He is a Trustee of Civitas and was one of the founders of Reform.
James Barbour-Smith
James Barbour-Smith
Chairman
James has almost 20 years’ experience in private equity, helping businesses achieve ambitious growth objectives.
Janice Wigglesworth
Janice Wigglesworth
Sales Manager
Janice joined Barbour Logic in 2008. Overall she has over 25 years’ sales experience in specialist information services for the Parking, Built Environment and Health & Safety sectors.
Mat Robinson
Mat Robinson
Technical Manager
Mat has over 15 years’ experience in IT and project management, with numerous qualifications. He joined Barbour Logic in 2011 and has since become Technical Manager.
Olivia Eves
Olivia Eves
Support Manager
Olivia joined Barbour Logic in 2012 with a background in IT support. With relentless customer focus and attention to detail, she now manages our customer support desk.
Matt Turner
Matt Turner
Customer Service Manager
Matt has in-depth knowledge of our solutions and the needs of customers. He trains and re-visits customers to ensure maximum use and value of our solutions.
Stacey Chaplin
Stacey Chaplin
Customer Service Manager
Stacey’s career spans both public and private sectors, bringing a strong understanding of our customers and meeting their needs. She also chairs the British Parking Association’s Yorkshire & Humber Regional Group.
Cordelia Barbour
Cordelia Barbour
Admin & Accounts Manager
Cordelia has over 10 years’ experience training and running admin teams, large and small, up to board level.

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