Solutions for answering queries from the public more efficiently, correctly and helpfully.
winners of four innovation awards
we specialise in solutions that answer queries from drivers about Penalty Charge Notices
tried and trusted
by over 60 councils and contractors, including 42% of London councils
our specialist solutions answer queries from drivers about Penalty Charge Notices
Used by back-office correspondence teams to create reply letters to drivers about Penalty Charge Notices. benefits + Increased productivity for correspondence teams. + Unequalled letter quality – plain-English accredited. + Consistently correct letter content and decisions. features + Unique decision-making intelligence. + Creates millions of different letters. + Your policies (780, eg on leniency) applied automatically. + Excellent adjudication track record. + Just one day of your time to set up. awards + Winner of three innovation awards. Contact us for a demo or quote.
Used by drivers to query their Penalty Charge Notices online, 24/7. benefits + Reduced PCN correspondence. + Increased back-office efficiency. + Improved driver satisfaction. features + Answers queries on the spot/requests specific evidence to upload. + Interactive and learns from users. + Informative reports. + Accessible from computer, tablet, phone. + Just one day of your time to set up. awards + Winner – 2016 Intelligent Parking Award. Contact us for a demo or quote.
tried and trusted by 60+ councils nationwide, including 42% of those in London
a wealth of experience and specialist knowledge
Barbour Logic’s latest product – RM Self-Serve – has won the Intelligent Parking Award at the 2016 British Parking Awards. RM Self-Serve is used by motorists to query their Penalty Charge Notices online. Uniquely, RM Self-Serve interacts with and learns from motorists, enabling them to get answers to PCN queries in 2 minutes, not 2-6[…]
We’re delighted to be finalists in the British Parking Awards. The winners will be announced on 4 March at the Lancaster London Hotel. Innovation has always been at the heart of what we do and we’re delighted to have won three awards for it in the past. http://www.britishparkingawards.co.uk/2016/finalists.php
Parking Review: 25 November 2015 Nottingham City Council is now using specialist correspondence IT to answer representations and enquiries from motorists. The council started using Barbour Logic’s Response Master system earlier this year. The system enabled the council to clear a backlog of around 1,200 letters and is now credited with enabling its back office[…]
Parking Review: 25 November 2015 Stacey Chaplin has joined parking IT specialist Barbour Logic as customer service manager. Chaplin was previously parking strategy manager at North East Lincolnshire Council. That role saw her work for outsourcing specialist Cofely UK, which has formed a partnership with the council. As parking strategy manager she ran both on-street[…]
Parking Review: 29 September 2015 An online interactive guidance facility to help motorists with their parking appeals has gone live in two south London boroughs. The shared Bromley and Bexley Parking Service is ‘beta-testing’ the system, which has been developed by Barbour Logic. A London local authority parking partnership has helped a South Yorkshire council[…]
Parking Review: 27 June 2015 A London local authority parking partnership has helped a South Yorkshire council clear a build up of drivers’ correspondence. Bromley and Bexley’s Shared Parking Service assisted Sheffield City Council with a short-term backlog of challenges and representations. Ben Stephens, head of Bromley and Bexley Shared Parking Service, said: “Having combined[…]
Parking Review: 02 May 2015 Parking correspondence software developer Barbour Logic launched a customer-facing version of its Response Master system at Parkex. Response Master Self-Serve enables drivers to query penalty charge notices (PCNs) online before deciding whether or not to make representations to the local authority. Self-Serve uses a similar approach to the Response Master[…]
Parking Review: 30th August 2014 Argyll & Bute Council on the east coast of Scotland took over on-street parking enforcement from Police Scotland in May. Prior to the switchover, on-street parking was only minimally enforced by the police, with months sometimes passing between wardens’ visits to towns such as Helensburgh and Oban. As a result,[…]
Parking Review: 25th July 2014 Wolverhampton City Council has renewed its subscription to the Response Master parking correspondence system from Barbour Logic. The West Midlands council started using Response Master in May 2013 and parking manager Denise Eccleston has been impressed with improvements in the accuracy and efficiency of its letter writing operation. “The system[…]
Parking Review: 27th February 2014 Tunbridge Wells Borough Council is now using Barbour Logic’s parking correspondence system Response Master to generate consistent letters to the public. Tunbridge Wells is the third Kent local authority to adopt the letter writing software, which is also used in Sevenoaks and Ashford. Tunbridge Wells’ parking manager Rosemarie Bennett said[…]