solutions
our specialist solutions answer queries from drivers about Penalty Charge Notices
Response Master
Used by back-office correspondence teams to create reply letters to drivers about Penalty Charge Notices. benefits + Increased productivity for correspondence teams. + Unequalled letter quality – plain-English accredited. + Consistently correct letter content and decisions. features + Unique decision-making intelligence. + Creates millions of different letters. + Your policies (780+, eg on leniency) applied automatically. + Excellent adjudication track record. + Just one day of your time to set up. awards + Winner of three innovation awards. Contact us for a demo or quote.
RM Self-Serve
Used by drivers to query their Penalty Charge Notices online, 24/7. benefits + Reduced PCN correspondence. + Increased back-office efficiency. + Improved driver satisfaction. features + Answers queries on the spot/requests specific evidence to upload. + Interactive and learns from users. + Informative reports. + Accessible from computer, tablet, phone. + Just one day of your time to set up. awards + Winner – 2016 Intelligent Parking Award. Contact us for a demo or quote.
testimonials
customers
tried and trusted by 60+ councils nationwide, including 48% of those in London
management team
a wealth of experience and specialist knowledge
Jason Barbour
Fiona Deans
James Barbour-Smith
Janice Wigglesworth
Mat Robinson
Olivia Eves
Matt Turner
Cordelia Barbour
George Thomas
Faisal Basharat
news
“Fewer queries, fewer appeals and much more time”
– City of Bradford MDC applauds impact of Response Master and RM Self-Serve – “The results have, quite simply, been outstanding.” According to Michaela Hall, The City of Bradford’s Assistant Parking Coordinator, Barbour Logic’s automated correspondence and self-serve solutions have transformed the efficiency of the Council’s parking operations. “Response Master and RM Self-Serve have not[…]
Barbour Logic celebrates tenth anniversary at Parkex 2017
It is now ten years since Barbour Logic introduced its ground-breaking correspondence technology to help local authorities reduce risk, ensure consistency and improve efficiencies in answering queries from motorists who have received a Penalty Charge Notice. The company is marking the milestone with special celebrations on its stand at this year’s Parkex. It will be[…]
Barbour Logic appoints new MD
Barbour Logic (BL) is delighted to announce that Fiona Deans has joined as Managing Director. Fiona’s remit is to build on BL’s successes to date and drive the company’s next phase of growth. Previously she was COO of Arts Alliance Media (AAM), a technology and software services provider to the cinema industry. At AAM Fiona[…]
Solihull uses Response Master to answer parking letters promptly
The Highways Services Team at Solihull Metropolitan Borough Council has recently been restructured and the number of staff in the Parking Services team scaled down. Consequently, the department has addressed the need for efficiency savings with help from Barbour Logic. In July they implemented Response Master, the company’s award-winning, plain English parking correspondence software,[…]
Winner of the 2016 Intelligent Parking Award – RM Self-Serve
Barbour Logic’s latest product – RM Self-Serve – has won the Intelligent Parking Award at the 2016 British Parking Awards. RM Self-Serve is used by motorists to query their Penalty Charge Notices online. Uniquely, RM Self-Serve interacts with and learns from motorists, enabling them to get answers to PCN queries in 2 minutes, not 2-6[…]
British Parking Awards – finalists announced
We’re delighted to be finalists in the British Parking Awards. The winners will be announced on 4 March at the Lancaster London Hotel. Innovation has always been at the heart of what we do and we’re delighted to have won three awards for it in the past. http://www.britishparkingawards.co.uk/2016/finalists.php
Response Master boosts Nottingham’s back office output
Parking Review: 25 November 2015 Nottingham City Council is now using specialist correspondence IT to answer representations and enquiries from motorists. The council started using Barbour Logic’s Response Master system earlier this year. The system enabled the council to clear a backlog of around 1,200 letters and is now credited with enabling its back office[…]
Bromley and Bexley first councils to offer drivers Response Master Self-Serve
Parking Review: 29 September 2015 An online interactive guidance facility to help motorists with their parking appeals has gone live in two south London boroughs. The shared Bromley and Bexley Parking Service is ‘beta-testing’ the system, which has been developed by Barbour Logic. A London local authority parking partnership has helped a South Yorkshire council[…]
Bromley and Bexley’s Shared Parking Service helps Sheffield clear backlog
Parking Review: 27 June 2015 A London local authority parking partnership has helped a South Yorkshire council clear a build up of drivers’ correspondence. Bromley and Bexley’s Shared Parking Service assisted Sheffield City Council with a short-term backlog of challenges and representations. Ben Stephens, head of Bromley and Bexley Shared Parking Service, said: “Having combined[…]
Barbour Logic launches Response Master Self-Serve
Parking Review: 02 May 2015 Parking correspondence software developer Barbour Logic launched a customer-facing version of its Response Master system at Parkex. Response Master Self-Serve enables drivers to query penalty charge notices (PCNs) online before deciding whether or not to make representations to the local authority. Self-Serve uses a similar approach to the Response Master[…]