A London local authority parking partnership has helped a South Yorkshire council clear a build up of drivers’ correspondence. Bromley and Bexley’s Shared Parking Service assisted Sheffield City Council with a short-term backlog of challenges and representations.
27 Jun 15
Ben Stephens, head of Bromley and Bexley Shared Parking Service, said: “Having combined the work of two services previously to form a shared service, we were keen to work with colleagues within local government again, as well as the private sector, and were confident that this project would be a success.”
Sheffield made the initial approach to the London service by email. Stephens said: “With no previous connection between the boroughs, a working arrangement was swiftly agreed within just a few days of the first point of contact following an email via the BPA web portal.”
The working arrangement was implemented in a short time frame due to what Stephens calls a series of “coincidental factors”.
“Sharing the same IT software provided by Imperial Civil Enforcement Services (ICES) and the Response Master interface provided by Barbour Logic was a coincidental factor that helped ensure the success of the project within a very short time frame. Both service providers were very helpful in facilitating the required changes,” said Stephens.