PCN challenges arriving without documentary evidence is an age-old problem. It typically involves a second round of correspondence: the council write back requesting evidence; the driver sends it in.
But at North Tyneside Council, 60% more drivers are sending in evidence first time. That’s thanks to Challenge Writer, a new module where Chatbot Max writes motorists’ challenges for them.
Everyone wins. The motorist has a tailored challenge written for them. And the council receives evidence first time, because Challenge Writer spells this out for the motorist. Result? More first-time resolution, saving everyone time.
According to motorists and councils, it’s a win-win:
‘To dispute a PCN, it’s hard to know what to say or what documents you need to provide. The appeal it wrote for me told me what evidence to supply, so my case was resolved first time. A really helpful service. I’m very impressed the council offers it.’
William O, a motorist
‘Challenge Writer is a welcome breakthrough – for the sector and for motorists.’
Garry Hoyle, North Tyneside Council
‘Challenge Writer saves everyone time and hassle. Everyone wins. Challenge Writer is a major innovation.’
Stewart Skene, Perth & Kinross Council