Every year, half a million disadvantaged adults struggle to engage with the PCN process. Because their literacy skills are inadequate. If they need advice on a PCN they think is unfair, they’re told to write in. But they can’t. Or they struggle to. But there’s another way to help the disadvantaged. Cutting-edge technology means they can now call a 24/7 helpline, have a conversation with a digital agent, and get the advice they need. And if the caller meets the council’s leniency policies, the digital agent can write the challenge for the caller too, texting it to their mobile phone. Which means the 500,000 adults who struggle with literacy get all the help they need – by phone – and no longer get left out. Say hello to Jason at BPA Live on 26 April in London. Or get in touch to find out more.