It’s been another immensely innovative year, product innovation highlights were:
Challenge Writer, winner of the 2022 Parking Technology Award. With this module, Chatbot Max not only gives motorists tailored PCN advice – it can write their challenge too. Which helps motorists who struggle with literacy (1 in 6). And it means councils receive clearer, shorter challenges.
Multilingual functionality means Chatbot Max can chat with drivers in over 40 languages, virtually any language they choose.
Voice Master is a 24/7 PCN helpline – operated by a digital agent – for motorists who think their PCN is unfair. Another UK first, Voice Master handles all PCN calls for the council, saving staff time and abuse.