Inclusivity – who’s struggling and how can we help?
Every year, half a million disadvantaged adults struggle to engage with the PCN process. Because their literacy skills are inadequate. If they need advice…
Chatbot Max is now multilingual
Chatbot Max can chat with drivers in any language they choose. Taking another stride for inclusivity, Max is fluent not just in English and…
Cashless parking
Max now goes into considerably more detail with drivers who made a mistake with cashless parking. Max finds out which of the main mistakes…
Parking Technology Award – second year running
We’re enjoying an immensely innovative period, winning the Parking Technology Award for the second year running. Last year, for Chatbot Max. This year, for…
Taking the pain out of PCNs for 500,000 ‘functionally illiterate’ adults
At the Traffic + Parking conference on 1 Nov 22, Jason Barbour’s talk will explain how our innovations are simplifying the PCN process for…
Off to the Oscars again!
Hotly contested is an understatement for this year’s Parking Technology Award. Starting with a staggering 24 entries, it’s now been thinned to 12. It’s…
BPA Parking Scotland Expo – we’re exhibiting here too!
Come and see us on stand 8. If you’d like to combine a hot coffee with a hot topic then come and talk to…
60% more challenges arrive with evidence first time, thanks to Challenge Writer
PCN challenges arriving without documentary evidence is an age-old problem. It typically involves a second round of correspondence: the council write back requesting evidence;…